FAQ

📦 Do you offer international shipping?

Yes! We offer free worldwide shipping on all orders — no matter where you live. There are no additional shipping fees at checkout.

⏱ How long does delivery take?

Our estimated delivery time is:

  • Processing: 3 business days

  • Shipping: 6–12 business days

  • Total Estimated Delivery: 9–15 business days

Please note that delivery times may vary slightly depending on your location and local customs processing.

🔁 What is your return policy?

We offer a 7-day return window from the date your order is delivered. To qualify for a return:

  • Items must be unused and in original condition

  • Return must be initiated within 7 days

Once your return is received and approved, a refund will be issued within 7 business days.

💳 What payment methods do you accept?

We currently accept PayPal only. You can use your PayPal account or pay as a guest using your credit/debit card via PayPal's secure checkout.

🔒 Is your website secure?

Yes — all transactions are protected with SSL encryption to ensure your personal and payment information is safe.

🧾 Will I receive a confirmation email after placing an order?

Absolutely. Once your order is placed, you’ll receive a confirmation email with your order summary. As soon as your item is shipped, we’ll send you a tracking number.

🛠 Can I change or cancel my order?

Orders can only be modified or canceled within 24 hours of placement. After that, we begin processing and fulfillment. If you need help, email us as soon as possible at arcecarry@gmail.com.

🧑💬 How can I contact you?

You can reach our support team 24/7: