Refund policy

 

At Arce Carry, we want you to feel confident in every purchase. If you're not fully satisfied with your order, we offer a 7-day return window for eligible items.

🔁 Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in its original packaging

  • The return request is made within 7 days of the delivery date

  • Proof of purchase (e.g. order number or receipt) is provided

Note: Items that appear worn, damaged, or altered will not be accepted for return.

📦 How to Initiate a Return

To begin a return, please contact our support team at:
📧 Email: arcecarry@gmail.com
📞 WhatsApp: +44 7724 695248

Please include your order number and reason for return. We’ll respond within 24 hours with return instructions.

🚚 Return Shipping

  • Customers are responsible for the cost of return shipping

  • We recommend using a trackable shipping method to ensure safe delivery

💸 Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status. If approved:

  • Refunds will be issued via PayPal

  • Please allow 5–7 business days for the refund to appear in your account

❌ Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale

  • Gift cards

  • Customized or personalized products

🔐 Order Cancellations

Orders can only be cancelled or modified within 24 hours of purchase. After that time, processing begins and we are unable to make changes.

📝 Need Help?

If you have any questions about your return or refund, feel free to reach out:

We’re here to help — 24/7.